Frequently Asked Questions (FAQ) – Prestigia Home Shop
We’ve answered some of the most common questions to make your shopping experience smooth and hassle-free.
1. What products do you sell?
We offer a wide range of everyday essentials including Home Care, Home Linen, Kitchen Essentials, Baby Care, Pet Care, and Elder Care products.
2. How can I place an order?
You can easily place an order by selecting your desired product, adding it to the cart, and proceeding to checkout.
3. What payment methods are available?
We offer secure payment options including UPI, Debit/Credit Cards, Net Banking, and Cash on Delivery (COD).
4. Is Cash on Delivery (COD) available?
Yes, we offer Cash on Delivery across most locations in India.
5. How long does delivery take?
Orders are typically delivered within 5–7 business days depending on your location.
6. Can I track my order?
Yes, once your order is shipped, you will receive tracking details via SMS or email.
7. What is your return policy?
We accept returns within 7 days of delivery, provided the product is unused and in its original packaging.
8. What if I receive a damaged or wrong product?
Please contact us within 48 hours of delivery with photos, and we will assist you with a replacement or refund.
9. How are refunds processed?
Refunds are processed within 5–7 business days after the returned product is received and inspected.
10. Do you offer customer support?
Yes, our support team is available to assist you with any queries.
Contact Us
Email: care.prestigiahomeshop@gmail.com
Working Hours: 10:00 AM – 7:00 PM (Monday to Saturday)
Thank you for shopping with Prestigia Home Shop!